The appointment of the right captain and crew is paramount. It ensures the optimum operation of your vessel and your enjoyment.
At SYM, we possess a database in excess of 6,500 crew members across 65 nationalities. We thoroughly authenticate an individual's credentials and references and pre-interview candidates before presenting them to you, and that is just for starters.
We work in close proximity with you and your captain to create a bespoke manning strategy taking into account flag state, commercial and private registration and where you want to cruise. At this stage, our experience is vital. We match crew to the needs of both an owner and the vessel to guarantee you receive the best operational, navigation, engineering, catering and service expertise.
Once your captain and crew are in place we can manage the ongoing relationship. We can help create contracts, set-up and manage payroll and liaise to provide travel, medical and liability insurance. Most importantly, we remain in constant dialogue with owners and their captains in order to monitor performance and ascertain needs over time.
Such is the thoroughness of our captain and crew placement service that many have been moved to compare our operation to more established Human Resources services. We cannot comment on that. But we do know people are important, and we have access to some of the finest.
From St. Tropez to Capri we have enjoyed the best marinas. Because of SYM and their relationships we had excellent service at all of the ports we visited.
I am writing this letter to commend SYM and your dedicated team of yachting experts. I was fortunate to acquire a used 27 metre yacht near Cannes France that was previously managed by your company. Your expert team was able to prepare SOFI V for an extended cruising vacation throughout The Mediterranean Sea in a very short period of time. SYM was able to provide mechanical services, soft goods, cruising advice, staffing services, compliance logistics, financial administration and operational support during our entire journey. We were able to in a short time see the coastlines of France, Italy and Spain. No matter how difficult and popular the port of call was your team was able to network and find us a berth in the most desirable of locations. And this was always accomplished in a short period of time with little advance notice. From St. Tropez to Capri we have enjoyed the best marinas. Because of SYM and their relationships we had excellent service at all of the ports we visited.
Being on a boat we are accustomed to things not always going as planned. When weather intervened we were able to adjust our schedule and continue our holiday. When “issues” arose we always knew you could find us a solution. SYM even went to great lengths to resource a part for our generator and had a staff member deliver it to us personally taking many hours out of her schedule to assist us. We cannot thank you and the team at SYM enough for making our 2015 summer Mediterranean cruise the best, one that SOFI V and her guests will not forget. As we prepare to load our boat and ship her back to the USA knowing that there are companies like SYM will make returning to the Med an easy option. I promise to give you more ad-vance warning. My only complaint is that we do not have service like yours in Florida and the Bahamas. Wishing you con-tinued success in the yachting world and cannot wait to repeat this journey on SOFI VI.